Terms of service
General Terms and Conditions of Kirazen
§1 Scope of Application and Definitions
(1) These General Terms and Conditions apply to all contracts between
Kirazen
Fürther Straße 64b
90429 Nürnberg
Represented by: Melissa Schlicker
and consumers regarding the purchase of goods through our online shop.
(2) A consumer is any natural person who enters into a legal transaction for purposes that cannot primarily be attributed to their commercial or self-employed professional activity (§ 13 German Civil Code (BGB)).
§2 Conclusion of Contract and Storage of Contract Text
(1) The presentation of products in our online shop does not constitute a legally binding offer to conclude a purchase contract, but rather an invitation to the customer to submit an order.
(2) The customer can select products from our range and collect them using the “Add to cart” button. During the ordering process, the customer enters their data, reviews the order, and can correct any input errors before submitting the order.
(3) By clicking the “Buy now” button, the customer submits a binding order for the goods contained in the shopping cart. When using payment services such as PayPal, the customer may be redirected to the respective payment provider before completing the ordering process.
(4) Receipt of the order will be confirmed to the customer immediately after submission of the order by an automated email. This automated confirmation of receipt does not constitute acceptance of the order.
(5) The purchase contract is concluded once we accept the order through an explicit declaration of acceptance or by dispatching the goods.
(6) The contract text is stored by us. The order details and the applicable General Terms and Conditions will be sent to the customer by email. The General Terms and Conditions can be viewed on our website at any time.
§3 Prices, Shipping Costs and Payment
(1) All prices stated are total prices. Due to the small business regulation pursuant to § 19 UStG (German VAT Act), no VAT is charged.
(2) Additional shipping costs may apply in addition to the product price. The applicable shipping costs will be displayed to the customer before completing the order.
(3) The available payment methods will be displayed to the customer during the ordering process.
(4) When paying through a payment service provider, the provider’s additional terms and conditions may apply.
§4 Delivery and Shipping
(1) Shipping is carried out within the European Union via DHL or a comparable shipping service provider.
(2) For products in stock, the processing time is generally 1–3 working days after receipt of the order or payment.
(3) For individually produced or personalized products, the processing time may differ. Any extended processing times will be indicated accordingly.
(4) If an ordered product is unavailable, we will inform the customer immediately and, if applicable, offer an alternative or issue a refund.
(5) For consumers, the risk of accidental loss or accidental deterioration of the goods passes to the customer only upon delivery of the goods.
§5 Retention of Title
The goods remain the property of Kirazen until full payment has been received.
§6 Right of Withdrawal
Consumers have a statutory right of withdrawal. Details are provided in the separate Withdrawal Policy, which can be accessed at any time via the corresponding link in the footer of our website.
§7 Exclusion or Expiry of the Right of Withdrawal
(1) The right of withdrawal does not apply to goods that are manufactured according to the customer’s specifications or are clearly customized to the customer’s personal needs.
(2) This may particularly apply to products that are created or modified according to individual customer requests.
(3) The statutory right of withdrawal remains applicable to products that are not individually manufactured.
§8 Warranty
The statutory warranty rights apply.
§9 Product and Application Information
(1) Our products are manufactured and inspected with the greatest care.
(2) For Car Decals, correct application and removal are essential for product durability. Customers are required to follow the application instructions provided by us.
(3) Improper application, unsuitable surfaces, or incorrect removal may affect the durability of the product.
§10 Copyright
(1) All designs, graphics, texts, logos, and other creative content displayed on our website and online shop are protected by copyright insofar as they have been created by us.
(2) Purchasing a product does not transfer any rights to the underlying designs.
(3) Any use, reproduction, modification, or commercial exploitation of our designs without prior consent is prohibited.
§11 Customer Account
(1) Customers may voluntarily create a customer account in order to view orders and manage their personal data.
(2) Customers are responsible for keeping their login information confidential and ensuring that their stored data remains accurate.
(3) In the event of suspected misuse, Kirazen may temporarily restrict access.
§12 Newsletter and Advertising
(1) Customers may voluntarily subscribe to our newsletter.
(2) Newsletters are only sent after the customer has given prior consent.
(3) Customers may withdraw their consent at any time via the unsubscribe link in the newsletter or by contacting us.
§13 Customer Support and AI Chat Assistant
(1) Our online shop provides a customer support chat, which can be accessed via the support button displayed on our website.
(2) Customer inquiries may initially be answered by our AI-powered virtual assistant "Kira". Kira is intended to assist customers with general questions regarding our products, orders, shipping, returns, and other support-related matters.
(3) If Kira is unable to resolve a request or if further assistance is required, the conversation may be forwarded to a member of the Kirazen team. We will then respond to the customer as soon as reasonably possible.
(4) Chat conversations may be accessed and reviewed by authorized members of the Kirazen support team at any time for the purpose of processing customer inquiries, ensuring service quality, and improving customer support.
(5) By using the support chat, the customer acknowledges that messages submitted through the chat may be processed for the purpose of providing customer support. Further information regarding the processing of personal data can be found in our Privacy Policy.
§14 Contract Language
The contract language is German. When using an English-language version of the shop, additional information may be provided in English.
§15 Consumer Dispute Resolution
The European Commission’s Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§16 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) For consumers, this choice of law only applies insofar as it does not restrict mandatory legal provisions of the country in which the consumer has their habitual residence.
Last updated: July 2026